Last updated: 3 November 2026

​

At Sophie's Candles, we carefully package every order to ensure your candles, wax melts, reed diffusers and room sprays arrive safely and ready to enjoy.

We currently offer Australia-wide shipping through Australia Post.

 

1. Shipping Locations

We currently ship to addresses throughout Australia, including metropolitan, regional and selected remote areas.

At this stage, we do not offer international shipping.

 

2. Processing Times

All orders are carefully prepared and packaged before being dispatched.

• Orders are generally processed within 2–5 business days.

• Processing times may vary during busy periods, sales and holiday seasons.

• Business days exclude weekends and public holidays.

• You will receive a dispatch notification once your order has been sent.

Please note that processing time is separate from the delivery timeframe.

 

3. Shipping Method and Delivery Estimates

All orders are shipped using Australia Post Standard Parcel Post.

• Estimated delivery: approximately 2–6 business days.

• Tracking is included with all shipments.

• Delivery timeframes begin once your order has been dispatched.

• Delivery estimates may vary depending on your location, public holidays and Australia Post service conditions.

At this time, we do not offer Express Shipping.

Please note that delivery timeframes are estimates only and cannot be guaranteed.

 

4. Shipping Costs

Shipping costs are calculated according to the size, weight and destination of your order.

The applicable shipping cost will be displayed at checkout before payment is completed.

Any special shipping arrangements or additional charges will be communicated where applicable.

 

5. Order Tracking

Once your order has been dispatched, you will receive an email containing your Australia Post tracking information where available.

You can use your tracking number through the Australia Post website to monitor your parcel's progress.

Australia Post tracking: https://auspost.com.au/mypost/track

Please allow some time for tracking information to become available after dispatch.

 

6. Delivery Delays

While we aim to dispatch orders promptly, delivery timeframes are estimates and cannot be guaranteed.

Delays may occur due to:

• High parcel volumes during busy shopping periods.

• Public holidays.

• Weather conditions or natural disasters.

• Remote delivery locations.

• Unexpected Australia Post service disruptions.

If your parcel appears to be delayed, please contact us and we will do our best to assist.

 

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details when placing an order.

Please double-check your name, address and postcode before completing checkout.

Sophie's Candles cannot guarantee changes to delivery details once an order has been dispatched.

Additional postage costs resulting from incorrect or incomplete delivery information may be the customer's responsibility, where permitted by law.

 

8. Damaged or Missing Parcels

We take care when packaging all orders to minimise the risk of damage during transit.

If your order arrives damaged, please contact us within 7 days of receiving your parcel.

Please provide:

• Your order number.

• Photographs of the damaged product.

• Photographs of the external packaging where possible.

We will review the issue and arrange an appropriate resolution in accordance with our Returns & Refunds Policy and Australian Consumer Law.

If your parcel has not arrived, please contact us so we can help investigate its whereabouts with Australia Post.

 

9. Delivery Responsibility

Once an order has been dispatched, Australia Post is responsible for transporting and delivering the parcel.

However, this does not remove any consumer rights you may have against Sophie's Candles under Australian Consumer Law.

If a parcel is lost, damaged or not delivered, please contact us so we can assist with the matter.

 

10. Contact Us

If you have any questions about shipping, delivery or an existing order, please contact us.

Business: Sophie's Candles

Email: sophiescandlesnmelts@gmail.com

Website: www.sophiescandles.com.au

 

Thank you for supporting our small Australian business!

Sophie's Candles – Made with care, for your home.