Last updated: 3 November 2026

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At Sophie's Candles, we want you to love your purchase! We take care when preparing and packaging every order. However, if something isn't quite right, we're here to help.

 

1. Damaged or Faulty Products

If your order arrives damaged, defective or faulty, please contact us so we can make it right.

To request a return or refund:

• Contact us within 7 days of receiving your order.

• Include your order number and a description of the issue.

• Attach clear photographs of the damaged or faulty product and packaging where possible.

Once we have reviewed your request, we will advise you of the next steps.

Returns for eligible damaged or faulty products are free of charge. Sophie's Candles will cover the return postage where a return is required.

Depending on the circumstances and your rights under Australian Consumer Law, we may offer a replacement, refund or another appropriate remedy.

 

2. Change-of-Mind Returns

Unfortunately, we do not accept returns or offer refunds or exchanges for change-of-mind purchases.

This includes:

• Changing your mind after placing an order.

• Selecting a fragrance that you no longer want.

• Deciding that a product is not to your personal preference.

• Ordering the incorrect product or fragrance.

Please carefully review your order before completing your purchase.

This policy does not affect your rights under Australian Consumer Law.

 

3. Incorrect Orders

If you receive an item that is different from what you ordered, please contact us as soon as possible with your order number and photographs of the items received.

We will work with you to resolve the issue at no additional cost where we are responsible for the error.

 

4. Refund Processing

Where a refund is approved, it will generally be issued to the original payment method.

Please allow time for your bank or payment provider to process the refund.

 

5. Contact Us

For all returns, refunds or product-related enquiries, please contact:

Sophie's Candles
Website: www.sophiescandles.com.au
Email: sophiescandlesnmelts@gmail.com

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We appreciate your understanding and support of our small business!

Thank you for shopping with Sophie's Candles.