Last updated: 3 November 2026

​

At Sophie's Candles, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or make a purchase.

By using our website, you acknowledge the practices described in this Privacy Policy.

 

1. Information We Collect

When you visit our website, place an order or contact us, we may collect the following information:

• Full name

• Email address

• Phone number

• Billing and delivery address

• Order details and purchase history

• Payment and transaction information

• Information you provide when contacting us with an enquiry or feedback

• Website usage information, such as browsing activity and cookies, where applicable.

We only collect information that is reasonably necessary to operate our business and provide our products and services.

 

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling customer orders.

• Arranging shipping and delivery.

• Sending order confirmations and delivery updates.

• Processing payments and refunds.

• Responding to customer enquiries and complaints.

• Managing returns and exchanges.

• Improving our website, products and customer experience.

• Sending promotional emails and updates where you have consented or where otherwise permitted by law.

• Preventing fraudulent transactions and protecting our business.

We do not sell customers' personal information to third parties.

 

3. Payment Information

Payments made through our website are processed using third-party payment providers.

Your payment information is handled by the relevant payment provider in accordance with its own privacy and security policies.

Sophie's Candles does not intend to store full credit or debit card details on its own systems.

We recommend reviewing the privacy policies of the payment providers you use when making a purchase.

 

4. Sharing Your Information

We may share relevant personal information with trusted third parties where necessary to operate our business and fulfil your order.

These may include:

• Payment processing providers.

• Shipping and delivery companies.

• Website hosting and e-commerce providers.

• Website analytics and marketing service providers, where used.

• Professional advisers where reasonably necessary.

These providers are only given access to information required to perform their services or as otherwise permitted by law.

Some third-party service providers may store or process information outside Australia. Where applicable, we will take reasonable steps to ensure your information is handled appropriately.

 

5. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your preferences.

• Keep items in your shopping cart.

• Understand how visitors use our website.

• Improve website performance.

• Support advertising and marketing activities, where enabled.

You can manage or disable cookies through your internet browser settings. However, some website features may not function correctly if cookies are disabled.

 

6. Marketing and Promotional Communications

From time to time, Sophie's Candles may send promotional emails about new products, special offers, sales and business updates.

You can unsubscribe from promotional communications at any time by using the unsubscribe link in the email or contacting us directly.

Unsubscribing from marketing emails will not affect important transactional communications relating to your purchases, such as order confirmations and delivery updates.

 

7. Storage and Security of Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically through our website platform and relevant third-party service providers.

While we take reasonable precautions to protect customer information, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for business, legal and record-keeping purposes.

 

8. Accessing and Correcting Your Information

You may contact us to request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We will consider and respond to requests in accordance with applicable privacy laws.

 

9. Privacy Complaints

If you have any concerns about how Sophie's Candles handles your personal information, you can contact us using the details below.

Please include a description of your concern so that we can investigate and respond.

Where the Australian Privacy Act applies, you may also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if your concern is not resolved.

Website: https://www.oaic.gov.au/

 

10. Third-Party Websites

Our website may contain links to external websites or services.

Sophie's Candles is not responsible for the privacy practices, content or security of third-party websites. We encourage customers to review the privacy policies of external websites before providing personal information.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

Any updates will be published on this page, along with the revised last-updated date.

 

12. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or your personal information, please contact us.

Business: Sophie's Candles

Email: sophiescandlesnmelts@gmail.com

Website: www.sophiescandles.com.au

​

We appreciate your trust and support of our small business.

Thank you for shopping with Sophie's Candles!